/* ============================================================
   PAGE SUPPORT — Ticket structuré MSP
   ============================================================ */

.support-section {
  padding: 2rem 0 4rem;
}

/* ===== BANDEAU SLA ===== */
.sla-banner {
  background: white;
  border-radius: 12px;
  padding: 1.5rem;
  margin-bottom: 2rem;
  border: 1px solid var(--color-border);
  box-shadow: 0 2px 8px rgba(8, 35, 56, 0.04);
}
.sla-banner__title {
  font-size: 0.95rem;
  font-weight: 700;
  color: var(--color-text);
  margin-bottom: 1rem;
}
.sla-banner__items {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
  gap: 0.8rem;
}
.sla-banner__item {
  display: flex;
  align-items: center;
  gap: 0.7rem;
  padding: 0.7rem 1rem;
  background: var(--color-bg-soft);
  border-radius: 8px;
  border-left: 4px solid #666;
}
.sla-banner__icon {
  font-size: 1.4rem;
  flex-shrink: 0;
}
.sla-banner__item small {
  display: block;
  font-size: 0.78rem;
  color: var(--color-text-muted);
  margin-top: 2px;
}

/* ===== FORMULAIRE SUPPORT ===== */
.support-form {
  background: white;
  border-radius: 14px;
  padding: 2rem;
  border: 1.5px solid var(--color-accent);
  box-shadow: 0 18px 50px rgba(8, 35, 56, 0.08);
}

.support-form__head {
  margin-bottom: 2rem;
  padding-bottom: 1.2rem;
  border-bottom: 2px solid var(--color-border-soft);
}

.support-form__title {
  font-size: 1.5rem;
  font-weight: 800;
  color: var(--color-text);
  margin: 0 0 0.4rem;
  letter-spacing: -0.01em;
}

.support-form__sub {
  font-size: 0.95rem;
  color: var(--color-text-muted);
  margin: 0;
}

.support-form__section {
  margin-bottom: 1.8rem;
  padding-bottom: 1.5rem;
  border-bottom: 1px dashed var(--color-border-soft);
}
.support-form__section:last-of-type {
  border-bottom: none;
}

.support-form__section-title {
  font-size: 1.05rem;
  font-weight: 700;
  color: var(--color-text);
  margin: 0 0 1rem;
}

.support-form__section-title .req {
  color: #dc2626;
}

/* ===== Catégories (cards radio) ===== */
.category-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  gap: 0.7rem;
}

.category-card {
  cursor: pointer;
  display: block;
}

.category-card input {
  position: absolute;
  opacity: 0;
  pointer-events: none;
}

.category-card__inner {
  background: var(--color-bg-soft);
  border: 2px solid transparent;
  border-radius: 10px;
  padding: 1rem 0.8rem;
  text-align: center;
  transition: all 0.2s;
  height: 100%;
}

.category-card:hover .category-card__inner {
  border-color: var(--color-accent);
  transform: translateY(-2px);
}

.category-card input:checked + .category-card__inner {
  background: var(--color-accent-soft);
  border-color: var(--color-accent);
  box-shadow: 0 6px 15px rgba(61, 200, 198, 0.2);
}

.category-card__icon {
  font-size: 1.8rem;
  margin-bottom: 0.4rem;
}

.category-card__label {
  font-size: 0.92rem;
  font-weight: 700;
  color: var(--color-text);
  margin-bottom: 0.2rem;
}

.category-card__desc {
  font-size: 0.75rem;
  color: var(--color-text-muted);
  line-height: 1.4;
}

/* ===== Impact (cards horizontales) ===== */
.impact-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
  gap: 0.7rem;
}

.impact-card {
  cursor: pointer;
  display: block;
}

.impact-card input {
  position: absolute;
  opacity: 0;
  pointer-events: none;
}

.impact-card__inner {
  display: flex;
  align-items: center;
  gap: 1rem;
  background: white;
  border: 2px solid var(--color-border);
  border-radius: 10px;
  padding: 1rem 1.2rem;
  transition: all 0.2s;
}

.impact-card:hover .impact-card__inner {
  border-color: var(--impact-color);
  transform: translateY(-2px);
}

.impact-card input:checked + .impact-card__inner {
  background: color-mix(in srgb, var(--impact-color) 8%, white);
  border-color: var(--impact-color);
  box-shadow: 0 6px 18px color-mix(in srgb, var(--impact-color) 25%, transparent);
}

.impact-card__icon {
  font-size: 1.8rem;
  flex-shrink: 0;
}

.impact-card__label {
  font-size: 1rem;
  font-weight: 800;
  color: var(--impact-color);
  letter-spacing: 0.02em;
}

.impact-card__desc {
  font-size: 0.82rem;
  color: var(--color-text-muted);
  margin-top: 2px;
}

.impact-card__sla {
  font-size: 0.78rem;
  color: var(--color-text);
  margin-top: 4px;
}

/* ===== Since (pills) ===== */
.since-grid {
  display: flex;
  flex-wrap: wrap;
  gap: 0.6rem;
}

.since-pill {
  cursor: pointer;
}

.since-pill input {
  position: absolute;
  opacity: 0;
  pointer-events: none;
}

.since-pill span {
  display: inline-block;
  padding: 0.6rem 1.2rem;
  background: var(--color-bg-soft);
  border: 2px solid transparent;
  border-radius: 999px;
  font-size: 0.92rem;
  font-weight: 600;
  color: var(--color-text);
  transition: all 0.2s;
}

.since-pill:hover span {
  border-color: var(--color-accent);
}

.since-pill input:checked + span {
  background: var(--color-accent);
  color: white;
  border-color: var(--color-accent);
}

/* ===== Form inputs ===== */
.support-form input[type="text"],
.support-form input[type="email"],
.support-form input[type="tel"],
.support-form select,
.support-form textarea {
  width: 100%;
  padding: 0.75rem 0.9rem;
  border: 1.5px solid var(--color-border);
  border-radius: 8px;
  font-size: 0.95rem;
  font-family: inherit;
  color: var(--color-text);
  transition: border-color 0.2s, box-shadow 0.2s;
}

.support-form input[type="file"] {
  padding: 0.6rem;
  width: 100%;
  border: 2px dashed var(--color-border);
  border-radius: 8px;
  background: var(--color-bg-soft);
  cursor: pointer;
}

.support-form input:focus,
.support-form select:focus,
.support-form textarea:focus {
  outline: none;
  border-color: var(--color-accent);
  box-shadow: 0 0 0 3px rgba(61, 200, 198, 0.15);
}

.support-form .form-field { margin-bottom: 1rem; }
.support-form .form-field label .req { color: #dc2626; }
.support-form .form-field__help {
  display: block;
  font-size: 0.82rem;
  color: var(--color-text-muted);
  margin-top: 0.3rem;
}

.support-form__submit {
  width: 100%;
  margin-top: 1rem;
  font-size: 1.05rem !important;
  padding: 1rem !important;
}

.support-form__note {
  margin: 1rem 0 0;
  font-size: 0.85rem;
  color: var(--color-text-muted);
  text-align: center;
  padding: 0.7rem;
  background: rgba(234, 88, 12, 0.05);
  border-radius: 6px;
  border-left: 3px solid #ea580c;
}

/* ===== Responsive ===== */
@media (max-width: 768px) {
  .support-form { padding: 1.5rem 1.2rem; }
  .support-form__title { font-size: 1.25rem; }
  .category-grid { grid-template-columns: repeat(2, 1fr); }
  .impact-grid { grid-template-columns: 1fr; }
}